At Stiched by Zavi, your privacy is not just a legal obligation — it is a core part of how we do business. We are committed to being transparent about how we collect, use, and protect your personal information. Please read this Privacy Policy carefully to understand our practices.
1. Who We Are
Stiched by Zavi is an online kids’ clothing store operating at stichedbyzavi.store. We are the data controller responsible for your personal information collected through our website. When you visit our store, create an account, place an order, or simply browse our collections, you are interacting with us directly. If you have any concerns about your data, you can always reach us at support@stichedbyzavi.store and we will respond promptly and transparently.
2. Information We Collect From You
We collect information in a few different ways to ensure we can serve you properly. When you place an order, we collect your full name, delivery address, email address, phone number, and payment details. When you create an account, we store your login credentials securely. When you browse our website, we automatically collect technical data such as your IP address, browser type, device information, pages visited, and time spent on each page. We may also collect information you voluntarily provide when you contact our support team, leave a product review, or sign up for our newsletter. We only collect what is genuinely necessary and never ask for information we don’t need.
3. How We Use Your Information
The information we collect is used to process and fulfill your orders accurately and efficiently, to send you order confirmations and shipping updates, to respond to your customer service inquiries, to personalize your shopping experience and remember your preferences, to improve our website’s functionality and product offerings, and to send you promotional emails and new arrival announcements if you have opted in to receive them. We do not use your information for any purpose beyond what is outlined in this policy, and we never sell your data to third parties for their own marketing purposes.
4. Cookies and Tracking Technologies
Like most online stores, Stiched by Zavi uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your shopping cart contents, keep you logged into your account, understand which pages and products are most popular, and deliver a smoother, more personalized experience each time you visit. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. You can control cookie settings through your browser preferences at any time, though disabling certain cookies may affect some features of our website.
5. Sharing Your Information With Third Parties
We do not sell, trade, or rent your personal information to outside companies. However, we do share certain data with trusted third-party service providers who assist us in running our business. This includes payment processors who handle transactions securely, courier and logistics partners who deliver your orders, email marketing platforms used to send newsletters, and website analytics tools that help us understand user behavior. All third-party partners we work with are bound by their own privacy policies and are required to handle your data responsibly. We only share the minimum information necessary for them to perform their specific service.
6. Data Security and Protection
We take the security of your personal information very seriously. Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers. Payment information is processed through secured, encrypted payment gateways and is never stored directly on our servers. We implement access controls so that only authorized personnel can view sensitive customer data. While no online platform can guarantee absolute security, we continuously review and update our security measures to minimize any risk of unauthorized access, data breaches, or misuse of your information.
7. Data Retention
We retain your personal information for as long as your account remains active or as long as is necessary to fulfill the purposes described in this policy. Order records are retained for a minimum of five years for accounting and legal compliance purposes. If you request deletion of your account, we will remove your personal data from our active systems within a reasonable timeframe, except where we are legally required to retain certain information. Marketing preferences and newsletter subscription data are retained only until you unsubscribe or request their removal.
8. Your Rights as a Customer
You have the right to access the personal information we hold about you at any time. You also have the right to request corrections to any inaccurate or outdated information, to request the deletion of your personal data subject to legal obligations, to opt out of marketing communications at any time by clicking the unsubscribe link in any of our emails, and to withdraw consent for data processing where consent is the legal basis. To exercise any of these rights, simply contact us at support@stichedbyzavi.store with your request and we will respond within a reasonable period.
9. Children’s Privacy
As a children’s clothing brand, we are deeply committed to protecting the privacy of minors. Our website is intended for use by adults — specifically parents and guardians — who are making purchases on behalf of their children. We do not knowingly collect personal information directly from children under the age of 13. If you believe that a child has provided us with personal information without parental consent, please contact us immediately at support@stichedbyzavi.store and we will take prompt steps to delete that information from our records.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we offer. When we make significant changes, we will post the updated policy on this page with a revised effective date and, where appropriate, notify you by email. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our website after any changes are posted constitutes your acceptance of the updated policy. For any questions or concerns, please reach out to us at support@stichedbyzavi.store.
No products in the cart.