1. Definition of Authorized Resellers
An authorized reseller is a business, individual, or retail entity that has entered into a formal agreement with Stiched by Zavi to sell our products on our behalf or alongside our official channels. These resellers have been carefully vetted, reviewed, and approved by our team based on a thorough evaluation of their business practices, customer service standards, storage and handling capabilities, and overall alignment with our brand values. Authorized resellers are not simply anyone who happens to carry our products — they are trusted partners who have committed, in writing, to upholding the same high standards of quality, transparency, and customer care that we maintain on our own platform.
We make the list of our authorized resellers available to customers who wish to verify a seller’s status. If you are ever uncertain about whether a seller is officially authorized to carry our products, we encourage you to reach out to us directly at support@stichedbyzavi.store before making your purchase. Our team will confirm the status of any seller promptly and help you make an informed decision. Transparency and customer empowerment are at the heart of how we do business, and we never want a customer to feel confused or misled about where to find genuine Stiched by Zavi products.
2. Unauthorized Sellers Warning
An unauthorized seller is any individual, business, marketplace vendor, or online store that offers products under the Stiched by Zavi name, branding, or imagery without having received formal approval from us. These sellers have not entered into any agreement with our company, have not been vetted by our team, and are not bound by any of the quality, safety, or ethical standards that we require of our authorized partners. The products they offer may appear similar to ours — they may use our brand name, our product images, or even mimic our packaging — but they are not genuine Stiched by Zavi products and have not been produced, inspected, or approved by us.
We are aware that unauthorized sellers sometimes operate on large third-party marketplaces where it can be difficult for customers to distinguish genuine from fraudulent listings. They may use our official product photographs, copy our product descriptions word for word, and price their items competitively to attract buyers. We want to be very clear: the only guaranteed way to purchase an authentic Stiched by Zavi product is through our official website at stichedbyzavi.store or through a seller that has been explicitly listed as authorized by us. We urge all customers to exercise caution and to reach out to us whenever they are in doubt.
3. Product Authenticity Assurance
Every single product listed and sold on stichedbyzavi.store is one hundred percent genuine and authentic. This is not simply a statement — it is a guarantee backed by our entire supply chain, quality control process, and brand integrity. When you purchase directly from our official website, you can be completely confident that you are receiving a product that was designed by our team, produced to our exact specifications, and inspected before being made available for sale. From the moment a fabric is selected to the moment a garment is packed and shipped to you, it passes through multiple checkpoints designed to ensure that it meets our standards in every respect.
Our commitment to product authenticity begins at the sourcing stage. We work with carefully selected manufacturers and fabric suppliers who share our values and are capable of consistently meeting our quality requirements. Every material used in our garments is chosen for its safety, durability, softness, and suitability for children’s sensitive skin. Before any batch of products is approved for sale, it is inspected for stitching quality, color accuracy, size consistency, and compliance with our safety standards. Items that do not pass inspection are never listed for sale, regardless of how minor the defect may appear.
Our brand reputation is built entirely on the trust that families place in us when they choose Stiched by Zavi for their children. Every purchase you make from our official store is a vote of confidence in our brand, and we take that responsibility very seriously. We will never compromise on authenticity, and we will always work to ensure that the Stiched by Zavi name remains synonymous with genuine quality, reliable safety, and honest dealings. Authenticity is not just a policy for us — it is the foundation upon which everything we do is built.
4. Warranty Limitations
The warranty provided by Stiched by Zavi applies exclusively to products that have been purchased directly from our official website at stichedbyzavi.store or from a confirmed authorized reseller. Our warranty covers manufacturing defects, which include issues such as faulty stitching, defective zippers or buttons, significant color inconsistencies that were not visible at the time of purchase, or structural failures in the garment that occur under normal use and within a reasonable timeframe after purchase. We are proud to stand behind the quality of our products and to address any genuine manufacturing defects promptly and fairly.
To make a warranty claim, customers must provide valid proof of purchase, which includes an order confirmation email, a receipt, or any other documentation that clearly shows the item was purchased from our official store or an authorized reseller. Claims must be submitted within a reasonable period after the defect is discovered, and the item in question must be made available for our inspection if required. Our team will review each warranty claim individually and with genuine care, and where a valid defect is confirmed, we will offer a replacement, a repair where feasible, or a refund at our discretion.
5. Pricing Consistency
Pricing consistency across our brand is something we take very seriously, both as a matter of fairness to our customers and as a reflection of the genuine value our products carry. All authorized resellers who carry Stiched by Zavi products are required to adhere to pricing guidelines set by us. These guidelines are designed to ensure that customers pay a fair price that accurately reflects the quality, materials, and craftsmanship that go into every garment we produce. Authorized resellers may occasionally offer sales or promotional discounts within the parameters we have established, but they are not permitted to dramatically undercut or inflate the standard retail price without our approval.
When a product is offered at a price that seems dramatically lower than what is listed on our official website, this is one of the most common and telling warning signs that the seller may not be authorized and the product may not be authentic. Counterfeit and unauthorized sellers frequently use extremely low prices as a tactic to attract buyers who are looking for a bargain. While we completely understand the appeal of saving money, particularly when shopping for children who grow quickly, we urge customers to be cautious when they encounter prices that seem too good to be true. In the world of children’s clothing, a drastically reduced price often indicates that significant corners have been cut — corners that may affect the safety, comfort, and durability of the garment.
Our pricing is designed to reflect quality without being exclusionary. We believe that every family should be able to access well-made, beautiful, safe clothing for their children at a price that is honest and justified. If you ever encounter a listing for a Stiched by Zavi product at a price that seems inconsistent with what is shown on our website, we encourage you to contact us at support@stichedbyzavi.store before making a purchase. We will gladly verify the pricing and the seller’s status for you, helping you make a confident and informed decision.
6. Brand Representation
The way Stiched by Zavi is represented in the market — through product listings, marketing materials, social media posts, and customer interactions — matters enormously to us. Our brand is built on a foundation of warmth, quality, childhood joy, and parental trust. Every element of how we present ourselves, from the language we use to the images we show, has been carefully crafted to reflect these values honestly and authentically. Authorized resellers are required to uphold this standard of representation at all times when they are selling or promoting our products.
Authorized resellers receive detailed brand guidelines from us that outline how our products should be described, photographed, and presented to customers. These guidelines cover everything from the accuracy of product descriptions and sizing information to the tone of customer communications and the presentation of our brand name and logo. Resellers are not permitted to make false or exaggerated claims about our products, use our branding in misleading ways, or associate our brand with content that conflicts with our values. Any reseller found to be misrepresenting our brand is subject to having their authorization revoked immediately.
7-Unauthorized sellers
By contrast, frequently misrepresent our brand in ways that range from mildly inaccurate to seriously misleading. They may use our official product images without permission, write descriptions that attribute qualities to our products that are inaccurate, or use our brand name in ways that create confusion about the origin or authenticity of the items they are selling. In some cases, unauthorized sellers actively attempt to deceive customers into believing they are purchasing from an official source when they are not.7. Customer Responsibility
8. Reporting Unauthorized Sellers
One of the most valuable things a customer can do to help protect the Stiched by Zavi community is to report any unauthorized sellers or suspicious listings they encounter. We have a dedicated process for receiving, reviewing, and acting on such reports, and we take every single one seriously. We are deeply grateful to every customer who takes the time to help us maintain the integrity of our brand. Protecting Stiched by Zavi from unauthorized sellers is not just a matter of business — it is a matter of child safety, customer trust, and the responsibility we feel toward every family that chooses to dress their children in our clothing. Together, we can build a marketplace that is safer, fairer, and more transparent for everyone.
9. Limitation of Liability
Stiched by Zavi’s liability in relation to any transaction is strictly limited to purchases made directly through our official website at stichedbyzavi.store or through sellers who have been formally and explicitly authorized by us. For any purchase made outside of these official channels, Stiched by Zavi cannot and does not accept any responsibility whatsoever. This includes purchases made from unauthorized third-party sellers on any platform, whether domestic or international, online or offline. Any disputes, dissatisfactions, defects, or safety concerns arising from such purchases must be directed to the seller from whom the product was obtained.
We want to be very transparent about the reasons for this limitation. When a product is sold through a channel we do not control, we have no way of verifying that the product being sold is genuine, that it has been stored properly, that it has not been tampered with or misrepresented, or that the transaction has been conducted fairly and honestly. Extending our liability to cover products and transactions outside our control would not only be impractical — it would also create a situation where unscrupulous sellers could exploit our goodwill at the expense of our legitimate customers and our business.
10. Policy Updates
This Authorized Reseller Disclaimer, like all of our policies, is a living document that we review and update on a regular basis to ensure it remains accurate, relevant, and reflective of our current business practices. The world of online retail evolves quickly, and the methods used by unauthorized sellers and counterfeiters become more sophisticated over time.
When we make updates to this disclaimer, the revised version will be posted on this page with a new effective date clearly displayed at the top. For significant changes that we believe all customers should be aware of, we will also send a notification to our registered customers via email and may post an announcement on our website or social media channels. We encourage all customers, particularly those who regularly purchase our products or who are considering purchasing from a third-party seller, to visit this page periodically to stay informed of any updates.
We understand that policy documents can sometimes feel dense or difficult to navigate, and we are committed to presenting our policies in language that is as clear and accessible as possible. If you read any part of this disclaimer and find it confusing, ambiguous, or in need of further explanation, please do not hesitate to reach out to us at
Email:support@stichedbyzavi.store.
Phone:03045320006
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