We know how exciting it is to wait for a new outfit for your little one, and we work hard to get your order to your door as quickly and safely as possible. Here is everything you need to know about how we process, ship, and deliver your orders.
1. Order Processing Time
Once you place an order on stichedbyzavi.store, our team begins processing it as soon as possible. Orders are typically processed within 1 to 3 business days, excluding weekends and public holidays. During peak shopping periods such as sale events, holidays, or new collection launches, processing times may be slightly longer. You will receive an order confirmation email as soon as your purchase is complete, followed by a shipping confirmation email once your order has been dispatched. If there is any delay or issue with processing your order, our team will notify you promptly via email and work to resolve it as quickly as possible.
2. Domestic Shipping Options and Timeframes
We offer multiple domestic shipping options to suit your timeline and budget. Standard shipping typically takes 5 to 7 business days from the date of dispatch. Express shipping, where available, delivers within 2 to 3 business days. Same-day or next-day delivery may be available in select locations at an additional charge. Exact shipping times can vary depending on your location, the courier service, and factors beyond our control such as weather conditions or public holidays. Estimated delivery dates are provided at checkout based on your address and chosen shipping method. Please note that delivery timeframes are estimates and cannot be guaranteed to the day.
3. Shipping Rates and Free Shipping Eligibility
Shipping rates are calculated at checkout based on your delivery address, the weight of your order, and the shipping method you select. We are proud to offer free standard shipping on all orders that meet our minimum order threshold, which is displayed clearly on our website and at checkout. For orders that fall below the free shipping threshold, a flat-rate shipping fee will apply and will be shown transparently before you complete your purchase. We occasionally run promotions offering free shipping on all orders regardless of value, so be sure to sign up for our newsletter or check our website for the latest offers.
4. International Shipping
Stiched by Zavi ships to select international destinations. If your country is available, international shipping options and estimated delivery times will be displayed at checkout. International orders typically take between 10 and 21 business days to arrive, depending on the destination country and customs clearance processes. International shipping rates vary by destination and order weight. Please note that customs duties, import taxes, and any additional fees imposed by your country’s customs authority are the responsibility of the customer and are not included in our shipping charges. We recommend checking your local import regulations before placing an international order.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel in real time. You can use this tracking number on the courier’s website to monitor the progress of your delivery from our warehouse to your door. If your tracking information has not been updated for more than 5 business days, or if you have not received a tracking number within 4 business days of placing your order, please contact us at support@stichedbyzavi.store and we will investigate on your behalf. We do our best to partner with reliable couriers who provide accurate and up-to-date tracking information.
6. Delivery to Correct Address
Please ensure that the delivery address you provide at checkout is accurate and complete, including your apartment or unit number if applicable. Stiched by Zavi cannot be held responsible for orders that are delayed, lost, or delivered incorrectly due to an inaccurate or incomplete address provided by the customer. If you realize you have entered an incorrect address after placing your order, please contact us immediately at support@stichedbyzavi.store. We will do our best to update the address before the order is dispatched, but we cannot guarantee changes once the order has been handed over to the courier.
7. Lost or Stolen Packages
While we do everything we can to ensure safe and timely delivery, occasionally packages may be delayed significantly, go missing in transit, or in rare cases be marked as delivered but not received. If your tracking information shows that your order has been delivered but you have not received it, we recommend first checking with neighbors, building reception, or any safe spots where the courier may have left the package. If you are still unable to locate your order, please contact us at support@stichedbyzavi.store within 5 business days of the marked delivery date. We will open an investigation with the courier and work toward a resolution, which may include a replacement or a refund depending on the outcome.
8. Packaging and Sustainability
We take pride in presenting your order beautifully. Every Stiched by Zavi order is packed with care to protect the clothing during transit and to give you a delightful unboxing experience. We are also mindful of our environmental footprint and strive to use packaging materials that are recycled, recyclable, or sustainably sourced wherever possible. We are continually working to reduce excess packaging and improve the sustainability of our shipping practices. If you receive your order in damaged packaging, please photograph it and contact us at support@stichedbyzavi.store, as this helps us improve our packaging standards and address issues with courier handling.
9. Delays and Unforeseen Circumstances
Occasionally, delivery timelines may be affected by factors outside our control, including extreme weather conditions, natural disasters, courier strikes, customs delays for international orders, or high-volume periods such as major shopping holidays. In such cases, we will do our best to keep you informed of any significant delays affecting your order. While we cannot be held legally responsible for delays caused by these external factors, we will always work with you to find a satisfactory solution. Your patience during unavoidable delays is greatly appreciated, and we will never leave you without a response or a plan.
10. Contact Us for Shipping Queries
If you have any questions about your shipment, need help tracking an order, or want to discuss a delivery issue, our customer support team is here to help. We understand how eager you are to receive your little one’s new wardrobe additions, and we are committed to making the delivery experience as smooth as possible. Please email us at support@stichedbyzavi.store with your order number and your query, and a team member will respond within 1 to 2 business days. We also recommend visiting our website at stichedbyzavi.store for the latest updates on shipping timelines, promotions, and service notices.
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